Privacy Policy

Our Privacy Commitment

At lytheranvoxq, we respect your privacy and are committed to protecting your personal information in accordance with Australian Privacy Principles and applicable data protection laws.

This policy explains how we collect, use, store, and protect your information when you use our financial planning services

Information We Collect

We collect information necessary to provide our financial planning subscription services effectively

• Contact details including name, email address, phone number, and postal address
• Financial information relevant to planning discussions and analysis
• Communication records from consultations, emails, and support interactions
• Website usage data including IP address, browser type, and pages visited

How We Use Your Information

Your information is used solely to provide and improve our financial planning services

• Deliver personalized financial consultations and analysis
• Communicate with you about appointments, services, and account matters
• Improve our services based on client feedback and usage patterns
• Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal information based on the following legal grounds under Australian privacy law

Data Sharing and Disclosure

We do not sell your personal information and only share data in limited circumstances

• With your explicit consent for specific purposes
• When required by Australian law or legal process
• With trusted service providers who assist in delivering our services under strict confidentiality agreements

Data Security Measures

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data storage, and regular security assessments.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information

• Right to access and receive a copy of your personal information
• Right to correct inaccurate or incomplete information
• Right to request deletion of your information in certain circumstances
• Right to lodge a complaint with the Australian Information Commissioner

Cookies and Website Analytics

Our website uses cookies to improve functionality and analyze usage patterns. These help us provide a better user experience.

For detailed information about cookies, please see our separate Cookie Policy Cookie Policy

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Client records are typically maintained for seven years after service termination, as required by Australian financial services regulations.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice.

Contact Information

For privacy-related questions, requests, or concerns, please contact our privacy officer at contact@lytheranvoxq.com or +61 306 242 135